Holiday Companies Change Tack

Vacation Rentals Ltd, the company behind Hoseasons and Cottages.com, has reversed its voucher-only policy after originally failing to offer refunds to all customers whose trips were cancelled due to the COVID 19 pandemic.

This volte-face only came after the Competition and Markets Authority (CMA) announced that it would be focusing on the holiday accommodation sector as part of an investigation into cancellations and refunds, which may have led, or will still lead, to legal challenges within the sector. The CMA was inundated with complaints from consumers.

Vacation Rentals has now given a formal commitment that customers will have the option of a full refund or a voucher if a booking has been cancelled because of restrictions associated with the coronavirus outbreak.